Return & Refund Policy
Return & Refund Policy
A clear process for eligible ZieuGnaโข returns and refunds.
1. 30-day home trial
A return request may be submitted within 30 calendar days after confirmed delivery.
Return authorization is required before a product is shipped back. Unauthorized packages may be delayed, refused, or returned to the sender.
2. Return eligibility
For preference-based returns, the product may be opened and used only to the extent reasonably necessary to evaluate it during the trial period.
The product must be clean, complete, and undamaged and returned with all included components, accessories, manuals or instructions, and original packaging. Proof of purchase from zieugna.com is required.
Where permitted by law, a return may be declined or a reasonable deduction may be applied if the product shows misuse, accidental damage, unauthorized modification, excessive wear, missing parts, contamination, or use inconsistent with applicable instructions.
3. Items excluded from return
- Gift cards and downloadable or digital products.
- Personalized or custom-configured products.
- Hygiene-sensitive or consumable products after sealed packaging has been opened, where applicable.
- Products identified as final sale before purchase.
- Products not purchased directly from zieugna.com.
Nothing in this section limits consumer rights that cannot legally be excluded.
4. Damaged, defective, incomplete, or incorrect orders
Inspect your shipment promptly. When reasonably possible, contact us within 7 days of delivery if a product arrives damaged, defective, incomplete, or different from what was ordered.
Include the order number and clear photographs of the product, packaging, and shipping label. After review, an appropriate resolution may include replacement components, a replacement product, return authorization, or a refund.
5. Return shipping
For preference-based returns, the customer is responsible for return shipping and should use a trackable shipping method.
If ZieuGnaโข confirms that a product was damaged, defective, or shipped incorrectly, we will provide return instructions and cover reasonable authorized return shipping.
No separate restocking fee applies to approved eligible returns. Original expedited shipping charges are not refundable unless applicable law requires otherwise or the return results from our error.
6. Refund timing
We aim to inspect an authorized return within 5 business days after it reaches the designated return location.
Approved refunds are issued to the original payment method. Financial institutions may require an additional 3โ10 business days to post the credit. ZieuGnaโข does not control bank-processing times.
7. Exchanges
Exchange availability depends on inventory. When a direct exchange is unavailable, complete the authorized return and submit a new order. Any applicable price difference applies to the replacement product.
8. Order cancellation
Contact Customer Care as soon as possible if you need to cancel or change an order.
Changes cannot be guaranteed after payment review, warehouse processing, or shipment begins. If an order has already shipped, the standard return process applies.