Terms and Conditions
Terms and Conditions
Commercial terms applying to purchases made through zieugna.com.
1. Agreement and scope
These Terms and Conditions apply to purchases made through zieugna.com and form part of the agreement between ZieuGna™ and the customer.
Submitting an order means accepting these terms together with the policies incorporated into them, including the Return & Refund Policy, Shipping Policy, Privacy Policy, and applicable warranty provisions.
2. Product information
We make reasonable efforts to present product descriptions, specifications, images, prices, and availability accurately.
Display settings, lighting, normal variations, product characteristics, and product updates may result in reasonable differences. Actual experience may also vary according to environment, growing conditions, maintenance, placement, use, and other relevant circumstances.
ZieuGna™ gardening plants are consumer products rather than medical devices. Store information does not constitute medical advice and does not replace diagnosis, treatment, or professional care.
3. Order review and acceptance
An order confirmation acknowledges receipt of an order but does not by itself constitute final acceptance.
Before acceptance, payment, identity, delivery address, inventory, purchase quantity, and signs of possible fraud may be reviewed.
Where legally permitted, orders may be refused, limited, or canceled because of unsuccessful payment, inventory issues, inaccurate pricing or site content, suspected fraud, unauthorized resale, sanctions or export restrictions, or another lawful reason.
If payment has already been collected for an order that is subsequently canceled, an appropriate refund will be issued.
4. Pricing, taxes, and payment
Prices are shown in the currency displayed by the store and may change prospectively.
Applicable discounts, shipping costs, taxes, and the final order total are displayed before an order is submitted.
By using a selected payment method, you represent that you are authorized to use it. Banks and payment providers determine authorization holds, foreign-exchange costs, and payment-posting times.
5. Promotions
Promotional offers may include restrictions involving eligibility, products, quantity, dates, territory, or redemption.
Unless expressly stated otherwise, promotional codes cannot be combined, exchanged for cash, or applied retroactively. Promotional offers may be changed or ended as permitted by law.
6. Shipping, risk, and returns
Order preparation, transportation, returns, refunds, and cancellations are governed by the corresponding published ZieuGna™ policies.
Ownership and risk of loss transfer according to applicable law and the delivery terms presented during checkout.
7. Limited warranty
Eligible ZieuGna™ products include a 2-year limited warranty for covered defects in materials and workmanship, subject to the warranty terms supplied with the applicable product.
The warranty excludes consumable items, normal wear, cosmetic damage, misuse, improper maintenance, accidents, unauthorized alteration, or use contrary to applicable instructions.
Mandatory consumer rights remain unaffected.
8. Proper use
Customers are responsible for setup where applicable, compatibility, placement, care, maintenance, replacement of relevant components where applicable, supervision, and use in accordance with the instructions supplied with the product.
If a product appears damaged or otherwise unsuitable for continued use, discontinue use where appropriate and follow the applicable product or Customer Care guidance.
9. Limitation of liability
To the fullest extent permitted by law, ZieuGna™ will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of use, data, revenue, or profit arising from a purchase or product use.
Where liability cannot legally be excluded, aggregate liability generally will not exceed the amount paid for the product giving rise to the claim unless applicable law requires otherwise.
10. Legal principles and severability
These terms are interpreted under applicable law without limiting mandatory consumer protections.
If any provision is found unenforceable, the remaining provisions remain effective. Failure to enforce a provision does not constitute a waiver of that provision.
11. Changes
These terms may be revised prospectively. The version in effect when an order is accepted generally governs that transaction unless applicable law requires otherwise.