Shipping Policy
Shipping Policy
Processing targets, estimated transit, tracking information, and delivery support for ZieuGna™ orders.
1. Where we ship
ZieuGna™ ships to eligible addresses displayed during checkout.
Free standard shipping applies to qualifying orders delivered within the contiguous United States unless a product page or checkout states otherwise.
Where supported, availability and cost for Alaska, Hawaii, U.S. territories, remote locations, and international destinations are shown during checkout.
2. Processing time
Most in-stock orders are prepared within 1–3 business days following payment authorization.
Business days exclude weekends and recognized holidays. Verification, address review, high-demand periods, preorders, product availability, or unusually large orders may require additional processing time.
3. Delivery estimates
Standard delivery within the contiguous United States is generally estimated at 5–12 business days after dispatch.
Dates shown during checkout or in shipping communications are estimates and are not guaranteed delivery dates. Expedited shipping options, where available, appear during checkout.
4. Tracking
When tracking becomes available, a shipping confirmation is sent to the email address used at checkout.
The carrier's first tracking scan may take up to 48 hours after creation of the shipping label to appear.
Orders containing multiple products may be divided into separate shipments and may receive different tracking numbers.
5. Address accuracy and changes
Customers are responsible for providing a complete and accurate shipping address.
Contact us immediately if a correction is required. Address changes cannot be guaranteed after warehouse processing begins.
If a package is returned because of an incorrect or incomplete customer-provided address, reasonable reshipping costs may apply.
6. Delays outside our control
Weather, carrier capacity, transportation interruptions, customs review, security events, holidays, remote locations, and other circumstances beyond reasonable control may affect delivery.
ZieuGna™ will provide available information and reasonable assistance, but carrier estimates cannot be guaranteed.
7. Lost, damaged, delayed, or delivered-but-missing packages
Contact Customer Care promptly if tracking shows an unusual delay, a package arrives damaged, or a shipment marked delivered cannot be located.
For packages marked delivered, first check the delivery area, household members, neighbors, building personnel, and the carrier. Supporting documentation may be requested and a carrier investigation may be opened before a resolution is provided.
8. International duties and taxes
Where international delivery is available, customs duties, import taxes, brokerage fees, or other local charges may apply.
Unless checkout expressly states that those costs are prepaid, they are the recipient's responsibility. Customs processing may also extend the delivery period.